Customer Care

We exist to serve you. Here are details about buying from our Shereen Cosmetics online shop. 

  • We currently ship to the 50 United States plus the District of Columbia, Puerto Rico and the Virgin Islands.

     

    We can ship to P.O. boxes. Unfortunately, we do not ship internationally at this time. We reserve the right to cancel all orders shipping internationally.

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    We have contracted with a third-party payment processor to facilitate purchases made on the Site. When you make a purchase through the Site, you are providing your payment details and any additional information required to complete your order directly to our third-party payment processor. You should be aware that online payment transactions are subject to validation checks by our payment processor and your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our payment processor uses various fraud prevention protocols and industry standard verification systems to reduce fraud and you authorize it to verify and authenticate your payment information. 

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    After you place your order, we will send you an Order Confirmation email.
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    We reserve the right, at our sole discretion, to not process or to cancel any orders placed for a Product. This may be related to a Product that was incorrectly posted or priced on the Site as a result of an error, or if we cannot fulfill your order promptly. In rare cases, a Product may be in stock when you place the order, and sold out by the time we attempt to process the order. Should this happen, we will notify you by email and cancel the item from your order. 

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    We also may offer some Products for sale before they have been manufactured. When you preorder these Products, we will ship them out once they are available. In rare cases, these items may not become available for shipping. Should this happen, we will notify you by email and cancel the item from your order.

If you have any questions, please contact us.